Refund Policy

This policy applies to paid Premium and Elite memberships and to paid add-ons such as profile boost bought directly on vivahwala.com. The Free plan has no charge and is not covered. Purchases made through a third-party app store, if ever offered, follow that store's own refund rules.

All payments are made in Indian rupees through Razorpay using card, UPI, net banking or wallet. The amount shown at checkout is the amount charged, inclusive of applicable taxes such as GST unless stated otherwise. You receive a confirmation and a payment reference on success. vivahwala.com never sees or stores your full card or UPI credentials.

If you are not satisfied with a new Premium or Elite membership, you may ask for a full refund within 7 days of the purchase date, provided that:

• You have sent 3 or fewer interests since upgrading.
• You have not already received a refund on the same account in the previous 12 months.
• The membership was bought directly on vivahwala.com.
• Your account has not been suspended or terminated for breaking our Terms.

Because paid plans unlock digital, immediately usable features, requests outside these conditions are not eligible under this window.

After 7 days, payment for the current billing cycle is non-refundable, including if you cancel or downgrade early. Cancelling stops future renewals, but you keep your plan's benefits until the end of the period already paid for. No partial refund is given for unused days.

Premium and Elite renew automatically at the end of each billing cycle unless you cancel first. You can turn off auto-renewal at any time from Dashboard > Subscription, with no cancellation fee. We send a reminder email about three days before a renewal charge. If you forget to cancel before a renewal charge has been made, that renewal is subject to the 7-day window above measured from the renewal date, provided you have not used the renewed plan's features beyond the limits in that section.

Upgrading from Premium to Elite part-way through a cycle is charged pro rata for the remaining period and takes effect immediately. Downgrading takes effect from your next billing cycle; you keep your current plan until then and no refund is issued for the price difference.

A profile boost is a time-limited visibility feature. Once a boost has been activated it is non-refundable. If a boost was paid for but could not be activated because of a technical fault on our side, we will activate it or refund it in full. A boost that has not yet been activated and is requested for refund within 7 days is refundable.

When a coupon or reward reduced the price, the refund is limited to the amount you actually paid. Coupons, referral rewards and credits have no cash value and are not refunded in cash.

• Failed payment where money was debited: it is normally reversed automatically by your bank or Razorpay within 5 to 7 working days. If it is not, email us with the payment reference.
• Duplicate or wrongly charged payment: report it within 30 days with your payment reference. A verified billing error is refunded in full irrespective of the 7-day window.
• Payment received but plan not activated: contact us and we will activate the plan or refund you.

Refunds are not available for:

• Accounts suspended or terminated for violating our Terms, or for fraud or misuse.
• Change of mind after the 7-day window, or partial use of a billing period.
• Dissatisfaction with the number, quality or outcome of matches, responses or messages, since we facilitate introductions and cannot guarantee any result.
• Loss of access caused by your own actions such as forgetting your password, deleting your account or a device problem.
• Add-ons already activated or consumed.

Send your request from Dashboard > Subscription or email thisisbheem@gmail.com from your registered email address with:

• Your registered email or mobile number.
• The payment reference or order number.
• The reason for the request.

We acknowledge requests within 24 hours and communicate our decision within 5 working days.

Approved refunds are sent to the original payment method (card, UPI, net banking or wallet). We start the refund within 5 working days of approval, and it usually reaches your account within 5 to 7 working days after that, depending on your bank or payment provider. We cannot refund to a different account.

Please contact us before raising a chargeback with your bank; most issues can be fixed faster directly. If a chargeback is raised for a payment that was valid and delivered, we may suspend the account while it is investigated and may provide the evidence to the payment network.

Billing and refund team, vivahwala.com: thisisbheem@gmail.com | +91 80 4567 8900 (Monday to Saturday, 9:00 AM to 6:00 PM IST) | 4th Floor, Prestige Tech Park, Bengaluru, Karnataka 560103.